Refund policy
For SAHRA Premium bought on this website. Premium bought in Google Play follows Google Play's refund policy. Last updated 2026-11-13.
Within 7 days
- 1 month and 1 year passes: you can ask for a full refund within 7 days of paying, as long as you haven't used the pass. SAHRA Player doesn't record what you watch, so we go by what you tell us.
- Lifetime: you can ask for a full refund within 7 days of paying.
After 7 days a pass can't be refunded, except where the law requires it or in the cases below.
Always refunded
- You were charged more than once for the same order.
- You paid, but Premium never reached your account and we can't fix it.
How to ask
E-mail ahmedemad2210@gmail.com from your SAHRA account's e-mail address. Include the order number (shown on the page after you pay) or the date and amount of the payment. We reply within 3 working days.
What happens next
- We refund the full amount through Paymob to the card, wallet or Apple Pay you paid with. Your bank or wallet decides how long it takes to arrive: usually a few days, sometimes up to 14 working days.
- Fawry payments can't be returned at the outlet. We send the refund to a mobile wallet or bank account in your name and ask you for its details by e-mail.
- Premium from the refunded pass ends when the refund is made.
Disputes
Please write to us before disputing a payment with your bank. We can usually sort it out faster.
Contact
ahmedemad2210@gmail.com · Egypt. See also the terms of sale and the privacy notice for purchases.